June 08, 2005
F******** Indian call centres... by Tris
I'm on the phone to one right now.
I know this person is meant to be intelligent and probably has a degree (not that is any gauge of interlect, but hey). I know that English is their second language. I know I should be patient, maybe they are new.
But why!?!
Why the fuck do we have to put up with this shit, they're (and I DO mean to generalise because my experience has been the same across the board) SHIT! Indian call centres are a nightmare.
All I need to do is add my new landline phone number onto my onetel account. I have done this three times in the past, all with English call centres. The LONGEST I have ever been on the phone for is 5 minutes, such is the simplicity of my request. 5 minutes, no fuss, no bother.
25 minutes and 4, "please may I put you on hold sir?" down the line I am still no closer to getting the landline added.
30 minutes later and I have just hung up on her. I'm cancelling my onetel account. I'm not going to take this shit anymore.
I think half the problem is that, aside from them being useless, they are not confident in what their job is. They constantly need to question their manager, unable to make a decision, or be confident in their own judgement.
Frankly, I find that behaiviour annoying and pathetic. I fucking hate Indian call centres.
Posted by Tris at June 8, 2005 06:06 PM
Comments
The problem is that if they make a decision and it's the wrong one they'll be sacked and someone else called in to replace them. That's the nature of the Indian world of work. While it is inefficient you can't blame the call centres for that.
Of course you could write to onetel and tell them about it but I imagine all you'll get is a letter saying something like "we apologise that you felt you had to complain etc etc".
If you got your English call centres back I suspect you would have to pay extra too.
Posted by: Geyv at June 8, 2005 09:46 PMThat's the thing - I would rather pay the extra than put up with that crap.
30 minutes without a result, compared to 5 miutes with a result - I'd gladly pay a premium for that.
Posted by: Tilesey at June 9, 2005 08:37 AMOn the one hand, our internal support desk is in Kuala Lumpur and I have to say they're very good, flawless English, very polite and efficient.
On the other, there are some lines of service I have to speak to where I've basically been unable to help them because I just couldn't understand what they were saying to me, they're English was so poor.
Posted by: Ron at June 9, 2005 09:14 AMOoooohhhh was that a deliberate grammatical mistake from the Ronster or an accidental one!?!
Posted by: Tilesey at June 9, 2005 09:18 AMWhy would I make a deliberate mistake Mr T? :-)
Posted by: Ron at June 9, 2005 09:51 AMDon't let Witho see :-)
Posted by: Tilesey at June 9, 2005 10:12 AM*makes notes in invisible notebook*
Posted by: invisible witho at June 9, 2005 10:20 AMDoes that mean you can see the notes hanging in the air?
Posted by: Elsie at June 9, 2005 04:57 PMYes, I forgot my invisible ink :(
Posted by: witho at June 9, 2005 10:48 PMHa! Witho doesn't drink, but it seems she's a demon for mescal. Probably supplied by Elsie....
:-)
Posted by: Ron at June 10, 2005 11:33 AM
